Orchard Supply Hardware Store Leader in Foster City, California
CA - FOSTER CITY
Full-time salary (40+ hrs/wk)
As the Store Leader, you provide leadership, inspiration and direction for all aspects of an Orchard Supply Hardware store. Your responsibility is to grow sales through developing a strong customer centric culture; a culture that is eager and passionate
about discovering customers’ essences and delivering solutions in ways that create emotional connections. You will engage, inspire and develop your teams to passionately and consistently deliver customer experiences so memorable that it builds customers for
life who become advocates for Orchard and for your team. You are responsible to create and execute a business plan to achieve store results which include achieving key performance indicators, sales plan, building market share, as well as other Company defined
goals. Through collaboration with field leaders and your store team, you will analyze operational processes, customer feedback and business results to determine appropriate actions necessary to achieve your objectives. This position requires frequent and routine
exercise of discretion and independent judgement in leading your team to achieve or exceed the goals and strategies of your store; inclusive of making quality talent and business decisions in support of the Orchard Brand and Vision.
Act Strategically - Identifies, analyzes, and reacts to the needs of the business appropriately. Distinguishes between important and urgent work and makes necessary shifts in plans to achieve goals and objectives. Takes swift and decisive action in
implementing solutions to identified problems. Keeps focused and drives momentum on long-term goals while executing against short-term objectives. Accurately analyzes high level information to identify trends and deficiencies.
Builds a Great Team: Recruits, hires, develops, and promotes the best of the best. Constantly looks for new talent and identifies the best people for the right job. Clearly defines and communicates performance expectations and uses encouragement
and recognition to motivate others. Continuously gives honest and timely feedback on performance and sets obtainable stretch goals in order to challenge and develop associates. Coaches and helps associates achieve individual development plans. Constantly thinks
about getting the right people promoted and recognized. Provides associates with opportunities to advance and develop their skills. Develops appropriate solutions for low performers to improve and grow and can make “tough calls” on performance issues in a
timely, fair, and consistent manner. Works with individuals to help them think through problems and draw their own conclusions
Make Sound Business Decisions - Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Considers impact of decisions on self, others, and organization; sees the “Big Picture”.
Conducts a thorough and sound analysis of facts when making decisions, including information that is not readily available. Reallocates people and resources appropriately to deliver on priorities.
Demonstrate Accountability - Sees what needs to be done, takes ownership, and follows through with all actions to make it happen. Accepts responsibility for one’s own performance and actions. Recognizes the impact of one’s behavior on others. Maintains
confidentiality with sensitive information. Accurately and fairly presents issues to ensure appropriate resolution.
Demonstrate Flexibility - Adapts positively to frequent change, delays, or unexpected events. Changes approach or method to best fit the situation. Adapts to business needs by continually seeking new experiences to develop his/her capabilities and
management skills. Adapts own approach and leadership style to enhance the effectiveness of associates. Displays openness to alternative ideas, processes, and perspectives. Demonstrates self-awareness and modifies self-perceptions and behavior based on feedback
Inform and Influence - Persuades others to support important initiatives, gains consensus on strategic goals, and acts in the best interest of the organization. Clearly and concisely articulates information, ideas, and opinions both in verbal and
written form. Tailors communication style to the audience. Champions change by supporting and driving change efforts. Communicates a compelling vision and/or strong business case to increase understanding, awareness, and buy-in.
Lead and Inspire with Passion - Engages and motivates team members to perform at a high level. Paints a clear and conveying picture of what is possible to energize and excite the team to higher levels of performance. Inspires others to stretch beyond
and exceed their limitations. Makes time to be personally visible and engaged with associates. Communicates in a positive and encouraging manner. Acknowledges and celebrates team accomplishments.
Collaborate - Partners effectively within and across functions toward the common good of Orchard. Obtains buy-in of stakeholders by developing and maintaining strong relationships with internal and external partners. Proactively builds and maintains
strong working relationships both within and outside the organization. Puts aside preconceived notions and listens to others with an open mind (Seeks first to understand). Proactively shares best practices, knowledge, and experiences with others.
Drive for Results - Rigorously drives self and others to achieve high levels of individual and organizational performance. Fosters a sense of urgency and commitment to achieve goals. Implements innovative ideas and solutions. Continuously stretches
and sets new bench marks of excellence. Demonstrates persistence and resourcefulness when faced with challenges or opportunities. Tailors plan to improve specific functional areas. Articulates how specific initiatives, programs, and metrics are important to
the business (Explains the Why’s and What’s).
Develop a high performing team that is ready to deliver a service experience that engages with our neighbors on a genuine level to find solutions to their “human-sized” projects and build emotional connections
Set the expectation, evaluate, and coach how to exercise “emotional intelligence” to empathize and understand the purpose and motivation of our customers
Set the expectations, and effectively communicate the processes for hiring, onboarding, performance feedback and ongoing development to maintain a highly effective team of associates
Engage and develop the Assistant Store Leader(s) through coaching, follow-up and recognition
Develop the team to merchandise the store in a way that makes it easy for customers to get everything they need and easy for associates to build the basket through genuine caring. Ensure the right amount of the right product is in the store at the right
times for our customers. This also involves planning stock levels and monitoring the performance of the products
Effectively communicate a clear vision to the team on operational goals and critical priorities
Manages store budget for daily operations and initiative in order to achieve business objectives tied to the P & L
Analyzes monthly results, identifies opportunities and makes decisions in collaboration with your team to drive customer satisfaction and engagement, sales and profit for the store
Holds team accountable for overall performance and identifies and creates effective processes to decrease losses, minimize shrink, promote safety and minimize other forms of risk ensuring store compliance standards are met
Evaluate the implementation and execution of Standard Operating Procedures and initiatives to maximize customer satisfaction and business efficiencies
Seeks knowledge of new products, local competitor practices, and retail trends applying learnings to the store experience and transferring knowledge to your team through coaching
Demonstrate agility as needed to drive change and lead with openness and positivity.
Provides overall leadership presence for the store
College degree and/or equivalent work experience
3‐4 years of management experience preferably in a customer service driven sales environment.
Working knowledge of Microsoft Work, Excel and PowerPoint and POS systems
Excellent communication skills (written, verbal and listening) and organization skills
Reliable and consistent attendance
Ability to accept and react positively to feedback
Ability to work harmoniously and productively with others
Ideal candidate must have the ability to relocate within an assigned region/area.