Western Kentucky University Technology Specialist, WKU Store in Bowling Green, Kentucky

Technology Specialist, WKU Store




WKU Store


Bowling Green, KY


Jul 19, '18



Ref. No.:



About Western Kentucky University:

Western Kentucky University aspires to be the University of choice for faculty and staff who are dedicated to helping advance academic excellence. True to its spirit, WKU offers an inviting, nurturing, and challenging work environment, which is responsive to the needs of a diverse and ambitious learning community. WKU's main campus is located on a hill overlooking the city of Bowling Green (population est. 60,000), and is acclaimed as one of the most beautiful in the nation. In addition, WKU serves the communities of Elizabethtown/Fort Knox, Glasgow and Owensboro through its regional campuses. We invite you to consider WKU as a place where your academic and professional dreams can be realized.

Job Description:

The WKU Store operation is part of Auxiliary Services under the division of Finance & Administration. This non-commission position supervises, plans, organizes, and oversees the operations and functions of the technology and supply departments. The Specialist will be a tech savvy, innovative and solutions oriented goal oriented producer who will be the store's senior technical report writer and technology specialist. As they will be over technology, this person will be required to solicit supply adoptions on campus and grow the selection of university supported technology sales. This position reports to and receives general direction from the General Merchandise Manager and may be asked to work in various unrelated departments depending on business needs. This position also provides immediate supervision to the associates assigned to the technology departments.

Primary Duties and Responsibilities:

The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.

  • Oversees the procurement, receiving, stocking, returning and marking down for The WKU Store's Technology department and other GM departments as needed, ensuring proper inventory levels, product mix, markdowns and shrink prevention in each department.

  • Oversees workload and training of associates assigned to The WKU Store Technology departments.

  • Building on campus relationships and responsibility of supplies' adoption collection to expand The WKU Store's offering of course-related supplies and technology

  • Serves as The WKU Store's Senior Report Writer (RBSPrism), writing and re-building reports to produce usable data for various areas of The WKU Store

  • Serves as The WKU Store's technical administrator, ensuring that all staff has proper technology access, camera and hardware/software training along with maintaining The WKU Store's equipment and depreciating asset lists.

  • Oversees the building, setup and teardown of store fixturing each season (sports shops, buyback, rush fixtures, etc.,..)

  • Oversees delivery of all technology and supplies items on campus (student appliances, technology)

  • Responsible for following budgeted departmental goals.

  • Serves as TopShop administrator, overseeing all areas from catalog building, campus relationship building to grow business, IT partnership and accurate sales tracking.

  • Oversees creation of marketing materials and their appropriate distribution with partnership of various vendor partners.

  • Consistent top level training status (where available) with each technology vendor.

  • Provides technical support, troubleshooting, diagnosis and repair service to technology customers of The WKU Store.

  • Responsible for record keeping, including purchase orders, invoices, price lists, etc.,

  • Perform other job duties as assigned

Knowledge and Skills Considered Essential for Success:

  • Capable of accurately creating, reading, and recording inventory data, price lists, reports, purchase orders, and other related documents

  • Knowledge of retail math including budgetary and sales goals, gross margins, turns, net profit, etc.

  • Demonstrated ability to plan, organize, and prioritize workload and job assignments. Seeks out efficiency and to demonstrate good use of available resources

  • Outstanding communication, written, listening, and verbal skills. Required to effectively work with customers, co-workers , and vendors

  • Ability to meet required sales goals


  • High School Diploma

  • Three years related experience

  • One year previous repair experience

  • Ability to acquire and maintain Apple Hardware Certification and other technology certifications for all related technology products (paid for by The WKU Store)

  • Lift and carry up to 50lbs unassisted (100lbs assisted) on a regular basis. Capable of bending, stretching, pushing, pulling, and reaching merchandise on high and low shelves

Additional Information:

Salary Grade: 107 Hourly Range: $16.92 - $20.00

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University does not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745- 5121, a minimum of five working days in advance.

Application Instructions:

The following items must be submitted through this electronic talent management system:

  • Cover Letter

  • Resume

You will receive email confirmation that your submission has been received. The candidate review process will generally begin as materials are received. The expected hire date is on or about August 13, 2018.

Frequently Asked Questions (FAQ's)

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